Communication

Whether in business, or in life nothing is more important than communication.  I also strongly believe that it is on the person communicating to make sure his/her message is heard accurately and in the way it was intended.  I recently spoke to a large group of people on a conference call with the objective of motivating the group toward a common goal.  I left the call feeling like I hit a home run, but 10 minutes later I got a phone call where I was told that I was not positive enough toward a specific company department.  I can sit here and tell you that I didn't think I was less positive in my praise toward this group, and it certainly wasn't my intent, but at the end of the day if that's what that group thought I said or meant that's what happened.  It's my job to communicate more effectively.  if anyone doesn't get a message the way I intended it means I screwed up and need to do better.